ULKA Dry heat sterilizer MERCURY 2V

• Temperature range: up to 200°C

• Modes: 160°C / 180°C / 200°C

• Heating time: 8–10 minutes

• Chamber capacity: up to 3 kraft pouches

• Temperature accuracy: ±1–5°C

• Power consumption: 0.4 kW

• Built-in fan for even heat circulation

• Emergency shutdown system

• Weight: 8.6 kg

• Dimensions: 274 × 228 × 300 mm

Shipping & Returns
We process and fulfill all orders within 24 business hours.
Estimated delivery times:
• United States: 2–4 business days (excluding weekends and holidays)
• Canada: 6–8 business days (excluding weekends and holidays)
Customers are responsible for return shipping costs and may use any preferred shipping carrier.
Returns
We accept returns within 30 days of delivery for most products, provided that items are unused, unopened, and in their original condition and packaging.
Equipment Policy (Important)
For professional equipment (including e-files, dust collectors, lamps, and sterilizers), returns are accepted only if the item is brand new and has never been used.
All returned equipment is carefully inspected.
If any signs of use are detected (including dust, scratches, or wear), the item will not be eligible for return or exchange.
In such cases, the product may only be serviced under the manufacturer’s warranty, if applicable.
Contact
If you have any questions, feel free to contact us at info@mbmsupply.com
Agreement
By placing an order, you agree to our return policy.

Product Warranty – Ulka Mercury 2V Dry Heat Sterilizer

Authentic Product Guarantee

This product is a genuine dry heat sterilizer manufactured by Ulka.

The Mercury 2V sterilizer is produced according to professional sterilization standards and is designed for safe, effective, and reliable use in nail salons, beauty studios, podiatry offices, and professional treatment rooms.

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Warranty Coverage

All Ulka Mercury 2V sterilizers are covered by a 2-year limited manufacturer warranty from the date of purchase.

This warranty covers:

• Manufacturing defects
• Technical malfunctions under normal professional use
• Electrical or mechanical failures not caused by misuse

All warranty service is provided through an authorized service center in the United States.

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Service Process

• The customer is responsible for shipping the device to the service center
• Return shipping after repair is covered by the service center

Warranty service requires:

• Proof of purchase

⚠️ Please note:

Repair time may take up to 30 business days, depending on the issue and manufacturer inspection.

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Important Usage Notes

• The sterilizer operates at high temperatures — this is normal and necessary for proper sterilization
• Heating cycles and external warmth during operation are expected

However, if you notice:

• Failure to reach the required temperature
• Unusual noise
• Overheating beyond normal operation
• Display or control panel malfunction

→ Please contact the authorized service center for professional evaluation.

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Warranty Limitations

This warranty does not cover:

• Damage caused by improper use, dropping, or physical impact
• Incorrect voltage connection or electrical misuse
• Normal wear and tear
• Damage caused by improper cleaning or maintenance
• Unauthorized repairs, opening, or modifications

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Additional Recommendations

To ensure optimal performance and safety:

• Follow recommended sterilization programs and manufacturer guidelines
• Do not overload the sterilizer
• Allow proper cooling between sterilization cycles
• Keep the unit clean, dry, and properly maintained

Proper use helps extend the lifespan of the sterilizer and ensures safe daily professional operation.

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Need Assistance?

If you have any questions regarding your Ulka Mercury 2V sterilizer, warranty coverage, or service process, please contact the authorized service center or reach out to our support team — we’re always here to help: info@nbmsupply.com